Login to Come
Account access takes place on the operator's domain. The notes below cover the sign-in flow, two-factor options and account-recovery steps.
Sign in
Account sign-in lives on the operator's domain. Open the lobby and use your registered phone or email and password. Two-factor authentication is available; if you have it turned on, you will be prompted for a one-time code.
Sign in to ComeCreate an account
If you do not yet have an account, start the registration from the operator's sign-in page. You will need a phone number or email, a password and your date of birth. The operator verifies age before allowing real-money entry.
Two-factor authentication
Two-factor authentication is recommended. Enable it in the account settings after sign-in. If you lose access to the second factor, contact support through /contact/; KYC verification is required before the factor is reset.
Forgot password
- Open the sign-in page on the operator's domain.
- Click "Forgot password" and enter your registered email or phone.
- Receive the one-time reset link or code.
- Set a new password and sign in.
FAQ
Why am I asked for KYC before login?
You are not. KYC is required before the first withdrawal, not before sign-in.
Can I have two accounts?
No. The operator allows one account per individual. Multiple accounts may be closed and balances consolidated.
I live in a restricted state - can I sign in?
Residents of restricted states should not register. The operator's jurisdictional statement is on /legal/.
Common sign-in problems
I forgot my password
Click "Forgot password" on the sign-in page. Enter your registered email or phone. You receive a one-time reset link or code. Set a new password and sign in.
I lost access to my phone
If your account is tied to a phone number and you have lost access to that number, contact support through /contact/. The operator verifies identity and updates the contact details.
I lost my two-factor device
Two-factor authentication is recommended but can be reset by the operator after KYC. Contact support with a government ID; the operator disables the existing factor and lets you set up a new one.
My account is locked
Accounts are locked after repeated failed sign-in attempts. The lock clears after a fixed window (typically 30 minutes). If the lock persists, contact support.
I cannot remember which email I used
Contact support with identifying information (date of birth, last deposit amount, last contest entered). The operator locates the account.
Two-factor authentication in detail
Two-factor authentication requires a second factor (a one-time code from an authenticator app, SMS, or email) in addition to your password. Enable it after sign-in through the security settings. The operator recommends authenticator apps over SMS, which can be vulnerable to SIM-swap attacks.
How sessions work
After sign-in, the lobby keeps you signed in for the session. Sessions expire after 30 days of inactivity; signing back in is required. Closing the browser ends the session on shared devices.
Sign-in across devices
Your account is tied to your verified contact details, not to a device. You can sign in on multiple devices simultaneously; the operator may log out older sessions when a new sign-in occurs.
Why we link to the operator for sign-in
The sign-in flow lives on the operator's domain because the operator owns the account database, the session cookies and the two-factor authentication. Hosting the sign-in form on this domain would split the session across two origins and complicate the operator's security model.
What happens after you sign in
After signing in on the operator's interface, you are returned to the contest you chose. The operator's session cookie keeps you signed in across the operator's domain; this product profile's cookies remember your lobby preferences.
Two-factor authentication in detail
Two-factor authentication requires a second factor in addition to your password. The operator supports authenticator apps, SMS codes and email codes. Authenticator apps are recommended because they cannot be intercepted through SIM-swap attacks.
Account recovery
If you have lost access to both your password and your second factor, contact support through /contact/. The operator verifies identity through KYC documents and resets access.
Why multiple accounts are not allowed
The operator allows one account per individual to prevent bonus abuse and to enforce jurisdictional rules. Multiple accounts on the same device or the same bank account may be flagged; the operator may close the duplicate accounts and consolidate balances.
Account security in detail
Strong account security protects your balance and your data. The operator supports several layers; combining them is the most reliable approach.
Strong passwords
Use a password manager to generate a unique password for the operator's account. Avoid reusing passwords from other sites. A strong password is at least 12 characters and combines uppercase, lowercase, digits and symbols.
Two-factor authentication
Two-factor authentication adds a one-time code requirement at sign-in. Authenticator apps are recommended over SMS because they are not vulnerable to SIM-swap attacks. The operator supports authenticator apps, SMS and email codes.
Device hygiene
Sign out of shared devices after use. Avoid signing in on public computers. Keep your phone's operating system up to date; the app's push notifications may rely on the OS's secure notification channel.
Phishing awareness
Phishing messages impersonate the operator and ask for sign-in details or codes. The operator never asks for your password or 2FA code through email or SMS. If you receive such a request, do not respond and contact support.
Account verification flow
Verification happens at registration and at withdrawal. The operator asks for a government-issued ID and address proof. Verification typically completes within a few hours; complex cases may take longer.
Why we link to the operator for sign-in
The sign-in form is on the operator's domain because the operator owns the session, the cookies and the second-factor logic. Hosting the sign-in form on this product profile would split the session across two origins and break the security model.
Returning to the contest after sign-in
After you sign in on the operator's interface, the operator returns you to the contest you chose. The lobby here remembers your preferences (selected sport tab, search query) through a cookie; the operator's session keeps you signed in across both surfaces.
Password and PIN rules
Come's operator password rules apply at sign-in. The password must be at least eight characters and include a letter and a number. Special characters are allowed but not required. After five failed attempts in fifteen minutes, the sign-in page locks for thirty minutes; this is a network-side throttle and not a per-account ban.
Account recovery options
If you cannot complete the sign-in flow with the registered email or phone, the operator's support desk will run identity verification before unlocking the account. KYC documents typically requested are a government-issued photo ID and a recent address proof. The process is described in /customer-care/.
Session security
Each successful sign-in starts a session that lasts until you log out or until twelve hours of inactivity have passed. If you sign in from a new device, the operator may require a one-time code sent to the registered phone. Sign out from the lobby's account menu after using a shared device.
Single-account rule
Come's operator allows one account per individual. Multiple accounts may be closed and balances consolidated at the operator's discretion. The single-account rule applies across devices, browsers and households.
Session persistence
Once you sign in, the lobby keeps you signed in across page loads for twelve hours. After twelve hours of inactivity you will be prompted to sign in again. You can sign out manually from the lobby's account menu at any time.
Operator-side two-factor
When two-factor is enabled, every sign-in from a new device requires a one-time code sent to the registered phone. The code is six digits and expires after five minutes. If the code expires before you use it, request a new code from the sign-in page; the previous code is invalidated automatically.
What to do if you lose your phone
If you lose the phone registered with your account, contact /contact/ immediately. The operator's support desk will run identity verification (KYC) before resetting the two-factor. The reset takes one to three business days.
Two-factor on a new device - full steps
Step 1: enter your registered phone or email on the sign-in page. Step 2: enter your password. Step 3: when prompted, request a one-time code. Step 4: enter the six-digit code sent to your registered phone. The code expires after five minutes. The sign-in completes once the code is accepted; the device is remembered for ninety days unless you sign out.
Reading the sign-in error messages
Each sign-in error message is specific. 'Phone or email not found' means the operator has no record of the entered value. 'Password incorrect' means the password does not match the stored value. 'Account locked' means the account has been temporarily locked due to repeated failed attempts. 'KYC required' means the account must complete identity verification before sign-in (rare - applies only to accounts under review).